Frequently Asked Questions

Everything you need to know about your PERFEX experience.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy. To start a return, visit our online returns portal with your order number and email address. Items must be unworn, unwashed, and have original tags attached.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our measurements for the most accurate fit.

What payment methods do you accept?

PERFEX Industries accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How should I care for my PERFEX garments?

To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner label of every garment.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.